Refund policy

No Refund Policy ā€” Twisted Sisters Nails by Kelly

At Twisted Sisters Nails by Kelly, every set is selected with care to ensure quality, style, and a great experience for our customers. Because of the nature of our products, all sales are final.

šŸ›‘ No Refunds or Exchanges

We do not offer refunds, returns, or exchanges on any products, including:

  • Press-on nails
  • Accessories
  • Mystery items
  • Live sale claims and preorders

This policy is in place to maintain product hygiene and safety for all customers.

šŸ“¦ Order Issues

If your order arrives damaged or incorrect, please contact me within 48 hours of delivery with:

  • Your full name
  • Order number
  • Clear photos of the issue

Iā€™m always happy to help resolve any problems involving shipping damage or fulfillment mistakes.

šŸ“¬ Live Sale Claims & Deposits

  • All live sale claims require the stated deposit to hold your items.
  • Deposits are non-refundable.
  • Abandoned/unpaid claims will not be refunded or credited.

šŸ“ Preorders

Preorders are final once placed and cannot be canceled or refunded.